Effective Date: May 1, 2019

This Privacy Statement applies to https://thegrizzlybar.com , The Grizzly Bar, managed by Eternal Hotels LLC. This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our website: https://thegrizzlybar.com. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

Data Collection

The types of personal data that we collect include:

  • Your first name, last name, email address, phone number, and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date, and security code);
  • Guest stay data, including date of arrival and departure, special
    requests made, observations about your service preferences (including
    room preferences, facilities, or any other services used);
  • Data you provide regarding your marketing preferences or in the
    course of participating in surveys, contests, or promotional offers;

You may always choose what personal data (if any) you want to provide
to us. However, if you choose not to provide certain details, some of
your transactions with us may be impacted.

Data We Collect Automatically

When using our website, we also collect information automatically,
some of which may be personal data. This includes data such as language
settings, IP address, location, device settings, device OS, log
information, time of usage, URL requested, status report, user agent
(information about the browser version), operating system, result
(viewer or booker), browsing history, user Booking ID, and type of data
viewed. We may also collect data automatically through cookies.

Processing Purposes

We use your personal data for the following purposes:

  • A. Reservations: We use your personal data to complete and administer your online reservation.
  • B. Customer Service: We use your personal data to provide customer service.
  • C. Guest Reviews: We may use your contact data to invite you by
    email to write a guest review after your stay. This can help other
    travelers to pick the accommodations that suits them best. If you submit
    a guest review, your review may be published on our website.
  • D. Marketing Activities: We also use your data for marketing
    activities, as permitted by law. Where we use your personal data for
    direct marketing purposes (e.g. commercial newsletters and marketing
    communications on new products and services or other offers we think may
    be of interest to you), we include an unsubscribe link that you can use
    if you do not want us to send messages in the future.
  • E. Other Communications: There may be other times when we contact
    you by email, mail, phone, or texting, depending on the contact data you
    share with us. There could be a number of reasons for this:
    • a. We may need to respond to and handle requests you’ve made.
      If you haven’t finalized a reservation online, we may email you a
      reminder to continue with your reservation. We believe this additional
      service is useful to you because it allows you to carry on with a
      reservation without having to search for the accommodation again or
      filling in all the reservation details from scratch.
      c. When you use
      our services, we may send you a questionnaire or invite you to provide a
      review about your experience with our website. We believe this
      additional service is useful to you and to us, as we will be able to
      improve our website based on your feedback.
  • F. Analytics, Improvements, and Research: We use personal data to
    conduct research and analysis. We may involve a third party to do this
    on our behalf. We may share or disclose the results of such research
    (including to third-parties) in anonymous, aggregated form. We use your
    personal data for analytical purposes to improve our services, enhance
    the user experience, and improve the functionality and quality of our
    online travel services.
  • G. Security, Fraud Detection, and Prevention: We use the
    information, which may include personal data, in order to prevent fraud
    and other illegal or infringing activities. We also use this information
    to investigate and detect fraud. We can use personal data for risk
    assessment and security purposes, including the authentication of users.
    For these purposes, personal data may be shared with third parties,
    such as law enforcement authorities as permitted by applicable law and
    external advisers.
  • H. Legal and Compliance: In certain cases, we need to use the
    information provided, which may include personal data, to handle and
    resolve legal disputes or complaints, for regulatory investigations and
    compliance, or to enforce agreement(s), or to comply with lawful
    requests from law enforcement insofar as it is required by law.
  • If we use automated means to process personal data which produces
    legal effects or significantly affects you, we will implement suitable
    measures to safeguard your rights and freedoms, including the right to
    obtain human intervention.

Legal Bases

  • In view of purposes A and B, we rely on the performance of a
    contract: The use of your data may be necessary to perform the contract
    that you have with us. For example, if you use our services to make an
    online reservation, we will use your data to carry out our obligation to
    complete and administer that reservation under the contract that we
    have with you.
  • In view of purposes C – H, we rely on its legitimate interests: We
    use your data for our legitimate interests, such as providing you with
    the best appropriate content for the website, emails, and newsletters to
    improve and promote our products, services, and the content on our
    website, as well as for administrative, fraud detection, and legal
    purposes. When using personal data to serve our legitimate interests, we
    will always balance your rights and interests in the protection of your
    information against our rights and interests.
  • In respect of purpose H, we also rely, where applicable, on our obligation to comply with applicable law.
  • Where needed under applicable law, we will obtain your consent prior
    to processing your personal data for direct marketing purposes.

If needed in accordance with applicable law, we will ask for your
consent. You can withdraw your consent anytime by contacting us at any
of the addresses at the end of this Privacy Statement.

If you want to object to the processing set out under C-F and there’s no opt-out mechanism available to you directly (e.g. in your account settings), to the extent applicable, please contact events@thegrizzlybar.com.


The Grizzly Bar observes reasonable procedures to prevent unauthorized access to, and the misuse of information, including personal data. We use appropriate business systems and procedures to protect and safeguard information including personal data. We also use security procedures, technical, and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

Data Retention

We will retain your information, which may include personal data, for
as long as we deem it necessary to provide services to you, comply with
applicable laws, resolve disputes with any parties, and otherwise as
necessary to allow us to conduct our business, including to detect and
prevent fraud or other illegal activities. All personal data we retain
will be subject to this Privacy Statement. If you have a question about a
specific retention period for certain types of personal data we process
about you, contact us using the contact details included below.

Your Choices and Rights

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  • You can ask us for a copy of the personal data we hold about you;
  • You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
  • In certain situations, you can ask us to erase, block, or restrict
    the processing of the personal data we hold about you, or object to
    particular ways in which we are using your personal data; and
  • In certain situations, you can also ask us to send the personal data you’ve given us to a third party.

Where we are using your personal data on the basis of your consent,
you are entitled to withdraw that consent at any time subject to
applicable law. Moreover, where we process your personal data based on
legitimate interest or the public interest, you have the right to object
at any time to that use of your personal data, subject to applicable

We rely on you to ensure that your personal data is complete, accurate, and current. Be sure to inform us as soon as possible regarding any changes to or inaccuracies in your personal data by contacting events@thegrizzlybar.com. We will handle your request in accordance with the applicable law.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you want to exercise any of the rights you have under this notice, you are welcome to contact us at events@thegrizzlybar.com. You may also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Privacy Statement may
also change for time to time. If you want to see changes made to this
Privacy Statement from time to time, we invite you to access this
Privacy Statement to see the changes. If we make material changes or
changes that will have an impact on you (e.g. when we start processing
your personal data for purpose other than those set out above), we will
contact you prior to starting that processing.